DELIVERY & RETURNS

Delivery Charges:

Standard delivery on orders are charged at £7.50 Incl VAT.

Standard Delivery:

Standard delivery is normally within 1-3 working days (Monday to Friday), on orders received by 2pm (GMT).  

Orders received on a Friday by 2pm (GMT) which contain perishable items will not be despatched until the following Monday.  

Public holidays are excluded from our delivery service.

In peak periods, additional delays can occur. We recommend that if your goods are required urgently to contact us via email or telephone and we will do our utmost to meet your requirement.

Important Delivery Information:

It is important that we receive a full and accurate address and postcode for the recipient to ensure a successful first-time delivery.

After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to add an additional re-delivery charge.

We will be unable to accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

Where do we deliver:

We offer a nationwide delivery to mainland UK locations.  

We do deliver to the Scottish Highlands however these orders should be expected between 3-5 working days.

If you have a request for delivery outside of the mainland UK, please email us to make your request.  We will try our best to assist you in your requirements.

Christmas Delivery:

We appreciate that our Christmas Hampers will require delivery as close to Christmas as possible.  Orders received in advance will be delivered between 7thDec and the 22nd Dec.

If you have a specific requirement just add this to the notes of your order or email us to advise us.

Tracking your order:

You will receive an email notifying you of your order being despatched.  As part of this despatch confirmation you will be provided with a courier tracking ID and a link to follow the progress of your delivery.

Returns Information

In the unlikely event that you are not satisfied with you order you will be able to cancel and return your order to Heather and Bale within 14 calendar days from the received delivery.

Any goods which have been personalised or modified to your specification, and any perishable food & drink products cannot be accepted as a cancellation or return.  

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods within 14 days of cancellation, at your own expense. You must ensure that the goods are packaged adequately to protect against damage, as you are responsible for the safe return.  Where the packaging forms part of the purchased product (for example a gift hamper) you must also include the original packaging with your return. 

IF YOU HAVE ANY QUESTIONS, PLEASE

HeatherandBale Logo 400
Unit 4B,
Willowtree Industrial Estate,
Alnwick
Northumberland
NE66 2HA
T: 01670 719 320
hello@heatherandbale.co.uk
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