Here at Heather and Bale we understand the importance of protecting and respecting your privacy. We are committed to acting in accordance with General Data Protection Regulation (GDPR).
For the Data Protection Act 1998 (“the Act”) the data controller is Heather and Bale Ltd whose registered office is at 8 Studley Drive, Swarland, Morpeth, Northumberland, NE65 9JT (“We”).
All enquiries concerning our use or storage of data should be sent to email@example.com.
The information we may collect from you,
In delivering our services we may collect and process the following data about you,
Information that you provide us.
This information about you that you give us by filling in forms on our site www.heatherandbale.co.uk or by corresponding with us by phone, e-mail or otherwise. It includes information you provide to Heather and Bale Ltd when you register to use our site, place an order, sign up to an email newsletter or enter any of our competitions. The information you give us may include your name, address, e-mail address and phone number. Note: We do not hold any Credit/Debit Card details. Information passed between our site and our payment provider secure systems is encrypted.
Should you contact us, we may keep a record of that correspondence;
We may ask you to complete surveys that we use for research purposes although you do not have to respond to them;
Details of transactions you carry out through our site and of the fulfilment of any contract between us;
Details of your visits to our site and the resources that you access.
Information we collect about you.
With each of your visits to our site we will automatically collect the following information:
Information we receive from other sources.
This is information we receive working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Cookies are small encrypted text files that are sent to your browser from the websites you visit and are stored on your device.
We use the following types of cookies on the website:
These are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms.
We additionally make use of analytical cookies through Google Analytics. These cookies help us compile anonymous statistics that allow us to understand how visitors are using our web site, which pages are being visited, and help us improve it and its content. These cookies do not identify visitors personally.
Our use of Google Analytics will set the following cookies on your device (information taken from http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html)
This cookie is typically written to the browser upon the first visit to your site from that web browser, and is used to determine unique visitors to a site and is updated with each page view
This cookie is used to establish and continue a user session with your site. When viewing a page, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written, and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.
Historically, this cookie operated in conjunction with the __utmb cookie to determine whether to establish a new session for the user.
This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation and is updated with each page view.
Google offers an opt-out tool available at https://tools.google.com/dlpage/gaoptout which allows you to opt out of all their Analytics tracking for all web sites as an add-on to most popular browsers
Our website also carries embedded 'share' buttons to enable users of the site to easily share articles with their friends through several popular social networks. These sites may also set cookies when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information about these cookies.
To read more about cookies, what they mean, what they can be used for and why we have made this statement, please visit http://www.aboutcookies.org.
We may amend this policy in line with future changes in legislation or best practice.
Where we store your data
All information you provide to us is stored on our securely and internally. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Where your data has been obtained during our consultation meetings, this information will be taken by an authorised member of Heather and Bale Ltd, and express permission will be asked of you. Permission to record all relevant and required information for us to complete our contractual obligations to you. This will be held by Heather and Bale during the period of said contract. Following that contract term, we will delete information no longer considered relevant or required by the business. We will retain your name and contact details so that we can keep you updated on our products and services in the future. You will always be offered a clear “opt out / unsubscribe” from these updates.
How we use the information you have provided us,
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
We use information held about you in the following ways:
To ensure that content from our web site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you;
To allow you to participate in interactive features of our service where you choose to do so;
To notify you about changes to our service;
To analyse information about our users to identify their potential preferences.
The situations in which we will process your personal information are listed below:
We may disclose your personal information only to members of Heather and Bale, and our preferred delivery partner. This is again limited to only relevant and required information needed to honour our contractual obligations to you.
We will not sell or share your data with any third party outside Heather and Bale Ltd for direct marketing, but we may from time to time provide you with information about goods and services which we feel may be of interest to you.
We will keep some of your details on file for a period of 6 years from the date of your last contact with us to simplify any future registration. Only relevant and required information. So, no payment or account details will be kept beyond the contract period.
Sharing your information with Third Parties
We may have to share your data with third parties, including third-party service providers
Selected third parties including:
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
You have the right to request us not to use your details for providing you with information about the goods and services provided by our group (other than information which you have specifically requested). You can also notify us by contacting us at Heather and Bale Ltd, Studley Drive, Swarland, Morpeth, Northumberland, NE65 9JT or by email at firstname.lastname@example.org.